Your Trust, Our Commitment: Understanding How We Protect Your Data

Effective Date: 07.01.2025.

At Soulspark Coaching ("Company," "we," "us," or "our"), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") or use our services. By accessing or using our Site or services, you consent to the practices described in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please refrain from using our Site or services.

1. Information We Collect

We may collect the following types of information:

a. Personally Identifiable Information (PII)

When you interact with us, we may collect personal information that can be used to identify you, including but not limited to:

• Full name

• Email address

• Phone number

• Billing and mailing address

• Payment information (processed through third-party payment processors—see Section 4)

You voluntarily provide this information when you fill out forms, schedule sessions, or communicate with us.

b. Non-Personal Information

We may collect non-identifiable information automatically, such as:

• IP addressBrowser type

• Device type

• Geographic location

• Pages you visit on our Site and the time spent on each page

• Referring website or link

This information is collected via cookies, log files, and other tracking technologies to improve your experience and our services.

2. How We Use Your Information

The information we collect may be used for the following purposes:

To Provide Services: To process transactions, schedule coaching sessions, deliver personalized coaching, and communicate with you regarding your participation in our programs.

To Improve Our Website and Services: To monitor trends, optimize the user experience, and make enhancements to our offerings.

To Communicate with You: To send updates, reminders, marketing emails, or relevant resources. You can unsubscribe from promotional communications at any time by clicking the "unsubscribe" link in our emails.

To Comply with Legal Obligations: To meet regulatory or legal requirements, respond to legal processes, or protect against fraud.

We will not use your personal information for purposes other than those explicitly stated above without your consent.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers in the following circumstances:

a. Service Providers

We may engage third-party companies to assist with delivering our services, including but not limited to:

• Payment processing (e.g., Stripe, PayPal)

• Email marketing platforms

• Scheduling software

• Website hosting and analytics

These providers are only given the information necessary to perform their specific functions and are required to protect your data in accordance with applicable laws.

b. Legal Requirements

We may disclose your information if required by law or if we believe that such action is necessary to:

• Comply with legal obligations or government requests.

• Protect and defend our rights or property.

• Prevent fraud, unauthorized transactions, or illegal activities.

• Protect the personal safety of our users or the public.

c. Business Transfers

In the unlikely event of a merger, sale, or acquisition of Soulspark Coaching, your information may be transferred as part of the business assets. We will notify you via email or a prominent notice on our Site if such a transfer occurs.

4. Data Retention and Security

a. Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

b. Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

• Secure encryption of sensitive data.

• Limiting access to personal information to authorized personnel only.

• Regular monitoring of our systems for potential vulnerabilities.

However, no security system is completely foolproof, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any login credentials or passwords associated with your use of the Site.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access and Portability: You have the right to request access to the personal information we hold about you and, in some cases, to receive that information in a portable format.

Correction: You can request corrections to your personal information if it is inaccurate or incomplete.

Deletion: You can request that we delete your personal information, subject to any legal obligations requiring us to retain it.

Objection to Processing: You have the right to object to certain uses of your personal information, such as direct marketing.

Withdraw Consent: If you have provided consent to process your personal information, you may withdraw it at any time.

To exercise your rights, please contact us using the details in Section 8. We will respond within the time frame required by applicable law.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us recognize you and improve functionality.

Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our Site.

• Performance Cookies: Help us understand how users interact with our Site.

• Marketing Cookies: Used for personalized ads and promotions.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Site.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing them with any personal information.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how your information is handled, please contact us at noor.coach

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you by posting an updated version on our Site and updating the "Effective Date" above. By continuing to use our Site or services after any updates, you acknowledge and agree to the revised terms of this Privacy Policy.

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